💖 🔍 FAQ – Frequently Asked Questions
🌸 What is Cutiefy?
Cutiefy was born from a love for everything that is cute, colorful, and full of personality ✨
Here you'll find Sanrio products, squishies, kawaii stationery, and carefully selected little surprises , designed to bring moments of comfort, joy, and a smile to your day 💕
More than a store, Cutiefy is a little corner where cuteness lives 🧸💖
🎁 Do orders include a free gift?
Yes! 🎀 All orders include a small gift , because we like to pamper our customers 💖
📦 Are the orders well packaged?
Yes 🧸✨ All orders are carefully packaged in a separate box , ready for gifting 🎁
During checkout, you can also add special instructions (such as a preferred color or character, gift request, or special note). We will always do our best to accommodate these requests, subject to availability 💕
🚚 How long will it take for my order to arrive?
Orders are prepared with care and shipped as quickly as possible. Most orders are shipped the same day ✨Delivery time may vary depending on location, but you can always find more details on the shipping page.
🎲 Are the surprise gifts really random?
Yes 🌈 Products marked as surprise or blind box are sent randomly , which is part of the fun! It is not possible to choose the model or color.
📦 Can I return or exchange a product?
If you have any problems with your order, please contact us ✨ We are always available to help and find the best possible solution.
💳 What forms of payment do you accept?
MB Way, Multibanco Reference, Paypal and Credit/Debit Card ✨
🌸 How often are new items added?
Very often! ✨ We're always adding cute new products, so it's worth visiting the shop regularly and following us on social media 💕
💌 How can I contact Cutiefy?
If you have any questions about products, orders, or need any help, we're here for you 💖
You can contact us via email:
We always respond as quickly as possible and with lots of love 🎀✨