๐ ๐ FAQ โ Frequently Asked Questions
๐ธ What is Cutiefy?
Cutiefy was born from a love for everything that is cute, colorful, and full of personality โจ
Here you'll find Sanrio products, squishies, kawaii stationery, and carefully selected little surprises , designed to bring moments of comfort, joy, and a smile to your day ๐
More than a store, Cutiefy is a little corner where cuteness lives ๐งธ๐
๐ Do orders include a free gift?
Yes! ๐ All orders include a small gift , because we like to pamper our customers ๐
๐ฆ Are the orders well packaged?
Yes ๐งธโจ All orders are carefully packaged in a separate box , ready for gifting ๐
During checkout, you can also add special instructions (such as a preferred color or character, gift request, or special note). We will always do our best to accommodate these requests, subject to availability ๐
๐ How long will it take for my order to arrive?
Orders are prepared with care and shipped as quickly as possible. Most orders are shipped the same day โจDelivery time may vary depending on location, but you can always find more details on the shipping page.
๐ฒ Are the surprise gifts really random?
Yes ๐ Products marked as surprise or blind box are sent randomly , which is part of the fun! It is not possible to choose the model or color.
๐ฆ Can I return or exchange a product?
If you have any problems with your order, please contact us โจ We are always available to help and find the best possible solution.
๐ณ What forms of payment do you accept?
MB Way, Multibanco Reference, Paypal and Credit/Debit Card โจ
๐ธ How often are new items added?
Very often! โจ We're always adding cute new products, so it's worth visiting the shop regularly and following us on social media ๐
๐ How can I contact Cutiefy?
If you have any questions about products, orders, or need any help, we're here for you ๐
You can contact us via email:
We always respond as quickly as possible and with lots of love ๐โจ